STACKWEAR HELP

Start here.
We’ll keep it simple.

Clear answers about mystery boxes, shipping, returns, care, and moissanite.

Gold-tone square and bar pendant layers on a white background

CLEAR ANSWERS

No fine-print maze.

Open a question. Get the short answer and the right next step.

Mystery Boxes

Can I choose the exact set?+

No. You choose your scenario and see all four possible two-necklace sets. One set is revealed for you.

What does “1 of 4” mean?+

Each scenario has four shown possibilities. Your box contains one complete two-piece set from that group.

Are the odds equal?+

Only when the current product page says so. Always read the product page for the exact odds and guarantees tied to your box.

Can I get a duplicate?+

Yes, if you order more than one mystery box. Each reveal is handled separately unless the product page says otherwise.

Orders & Shipping

When will my order ship?+

Processing and delivery timing can change by location. See our Shipping page for the current details.

How do I track my order?+

Use the tracking link in your shipping email. If it is missing, contact us with your order number.

Can I change or cancel an order?+

Contact us as soon as you can. We will help if the order has not entered processing, but changes are not guaranteed.

Returns

Can I return my order?+

Eligibility depends on the item, its condition, the order type, and our current policy. Read the Returns page before sending anything back.

What if my item is damaged or wrong?+

Keep the item and packaging. Contact us with your order number and clear photos so we can review it quickly.

Warranty

What does the warranty cover?+

Manufacturing issues and normal wear or accidental damage are treated differently. See the Warranty page for current coverage.

What should I send with a claim?+

Send your order number, a short note about the issue, and clear photos of the full piece and problem area.

Jewelry Care

How do I keep my jewelry looking fresh?+

Keep it away from perfume, chlorine, harsh cleaners, and long water exposure. Wipe it after wear and store pieces separately.

How do I stop layered necklaces from tangling?+

Mix different chain lengths, use a layering clasp when helpful, and store each necklace on its own.

Moissanite guide

What is moissanite?+

Moissanite is silicon carbide, a distinct gemstone material. Modern jewelry commonly uses lab-created moissanite, known for bright sparkle and colorful flashes.

What is in the Moissanite Layer?+

A moissanite necklace chosen separately from your mystery box. Check the final listing for its stone dimensions, setting metal, chain length, and supporting documentation.

Moissanite guide

POLICIES

The details, easy to find.

Silver-tone star pendant with long bar details styled for Last-Minute Night

STILL NEED HELP?

We’re here.

Send your order number and a clear note. Photos help when your question is about a product.

Contact StackWear